Citizen’s Charter
Company’s Service
All services related to Non-Life Insurance
Laws and Acts
Company’s Act 2063; Insurance Act 2049; Insurance Rules and Regulations 2049; and other related Laws and Acts, including rules and regulations circulars issued by Beema Samiti
Documents required to issue Insurance Policy
| All Insurance Policies | Properly filled Proposal form, Photo, KYC form |
| Vehicle Insurance | Vehicle Registration Booklet (Blue Book), renewal notice issued from previous insurance company (if any) |
| Marine Insurance | Letter of Credit (L/C), Invoice, Proforma Invoice |
| Constructor’s All Risk | Contract Document, Bill of Quantity (BOQ) |
| Travel Medical Insurance | Copy of Passport, Citizenship |
| Other Insurances | As required by the company |
Time taken to issue Insurance policy
2 Working days at most after acquisition of all the required information and documents to issue Insurance Policy.
Fees to be paid by insured for Renewed or New Insurance policy
The total fee includes fees as declared in Insurance Policy/Tax Invoice, stamp fee and VAT
Renewal Notice
At the end of the one year Insurance period, the company issues Renewal Notice 4 weeks prior to the expire of Insurance.
Officers to receive underwriting related complaints
At The Company’s Head Office
Underwriting Department Or email at underwriting@iginepal.com
Where to Claim
Claim Department of the company’s head office or any branch offices. Or email at claim@iginepal.com
Time taken to complete claim process
Within 3 weeks after acquisition of Surveyor’s report or other related information and documents
Officers to receive Claim related complaints
At The Company’s Head Office
Mr. Ghaman Singh Tamang
Where to go for Share Related Jobs
All the jobs related to Share Registrar are done at the company’s head office and Global IME Capital, Kantipath, Kathmandu.
Quarterly Account Report
As supervised by Beema Samiti and Nepal Security Board, Account Report is published on Newspaper, Quarterly.
Officers to Receive Complaints
At The Company’s Head Office
First – Mr. Sharan Regmi (Deputy Chief Executive Officer)
Second – Mr. Yugesh Bhakta Bade Shrestha (Chief Executive Officer)
